Self-service first
Use Preview matches for product-rule questions, Check theme setup for display questions, and campaign history for safe recovery.
Support
Support that starts with evidence
BadgeNest helps merchants check theme setup, campaign matches, publication status, and storefront display before contacting support.
Shareable support report
Installed merchants can create an expiring support report with campaign counts, setup status, and recent publishing results. It never includes passwords or shopper profiles.
Contact channel
Use the support email linked from the BadgeNest Shopify App Store listing. Installed merchants can include the one-time report URL generated inside BadgeNest when it helps explain the issue.
A calmer launch path