Installed merchants
Open Apps → BadgeNest → Support. Create a one-time report only when it helps explain the issue. Never send passwords, store access details, theme downloads, or customer exports.
Contact
Get help without sharing store secrets
Installed merchants should use the app's Support page so the request can include a private, time-limited support report.
Pre-install questions
Use the support email linked from the BadgeNest Shopify App Store listing. Include your store's permanent myshopify.com domain, but never send passwords, access codes, customer exports, or theme downloads.
Response expectations
BadgeNest will provide email support during published support hours. It does not promise 24/7 human support.
A calmer launch path